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"I'm having problems connecting to library resources from off-campus. What should I do?"

  • Please take a look at these explanations and troubleshooting tips for the most common technical problems people encounter.

  • If you continue to experience access problems, please fill out a Technical Problem Report Form.  This form lets you describe the problems you've encountered, and is then sent to the Library's staff.  We will help you trouble-shoot your particular situation.

"What hardware and software can I use in the library?"


Johnson School students have access to a scanner, fax, and color printer via the Student Business Service Center on the second floor of Sage Hall.


Non-Johnson School students can consult the Cornell University Public Computing Labs map to see what hardware and software is available in different locations across campus.

"How do I access databases when I'm not on campus?"


Members of the Cornell Community may access databases remotely. Access via Top Business Databases is the same off-campus as when on campus with one additional step: you must enter their Cornell NetIDand password at a login screen.

"I'm having problems with my laptop. Can you help fix it?"

  • If you are a Johnson School student, contact the Johnson School Help Desk (255-6300 or by email at: for technical assistance.
  • If you are a member of the Cornell Community, contact the Academic Technology Services HelpDesk for assistance. They are located at 119 Computing and Communications Center, but can also be reached by phone (255-8990) and e-mail ( They also maintain a web site which contains a great deal of online help information.

"What is a restricted database and how do I know which ones are restricted?"


Cornell University Library subscribes to numerous fee-based databases. Due to our contractual obligations with these vendors, remote use of these databases is "restricted" to members of the Cornell Community (faculty, staff, and currently enrolled students). Visitors using a computer from inside of one of the Cornell Libraries has on-site access to most resources and materials that are needed for professional or scholarly research purposes. Exceptions include Capital IQ, Passport GMID, Gartner, Mintel, and Wharton Research Data Service (WRDS).