Answer: 

If you are a Johnson School student, contact the Johnson Technology Services Help Desk (255-6300 or by email at: helpdesk@johnson.cornell.edu) for technical assistance. If you are another member of the Cornell Community, contact the IT Service Desk for assistance which can be reached by phone (255-5500) and e-mail (itservicedesk@cornell.edu). They also maintain a website which contains a great deal of online help information.